Shipping Policy

We ship select Sundance parts with FREE GROUND SHIPPING with a $4.95 handling fee on all orders (Contiguous U.S. only - Alaska and Hawaii are excluded from Free Shipping). This means that for the entire order placed (not per item), you will be charged a $4.95 handling but will not pay any Shipping Charge for Ground Shipping on Sundance Spa parts only.  If you qualify for FREE Shipping but your order contains one or more ineligible (Non-Sundance) items, you’ll be charged shipping fees for those ineligible items only but not the Sundance Items. Sorry, we do not ship to Canada or outside of the USA or accept payment from Canadian or non USA billing based credit cards. Due to logistic issues, we do not ship to Hotels/Motels. If any order comes back to us undeliverable, we will have to charge for the Shipping and Handling Cost incurred.

PLEASE NOTE: If you qualify for FREE Shipping but your order contains one or more ineligible (Non-Sundance) items, you’ll be charged shipping fees for those ineligible items only but not the Sundance Items.

Please Note: With FREE Shipping and we choose the carrier (UPS, USPS or Fedex). Our system will always say UPS Ground however we choose the carrier .
If you have a PO Box, please provide both a shippable Street Address and your PO Box as some orders may ship UPS, and they cannot deliver to PO Box. If the product is returned due to an address issue, you are responsible for the charges  that we incur from the shipper.

Items that have Free Ground Shipping or Expedited Shipping (EXPEDITED SHIPPING HAS BEEN SUSPENDED AT THIS TIME!) (as noted on product catalog page) When checking out, you are given the choice for FREE Ground Shipping, Second Day or Three Day. You will need to select the shipping you prefer. If you want Expeditied Shipping, you need to select the shipping on the checkout page. On orders placed Monday-Friday, please allow 2-3 days for processing. Weekend orders will ship out in the same 2-3 days of processing. Expedited Shipping does not include Saturday or Sunday. We try our best to ship in that time frame. Stuff happens, bad weather, lost package by shipper. On the FREE Ground Shipping, since there is no cost to you we do not reimburse for any delay since we are paying the shipping ourselves. Sorry this is for the 48 contiguous states (not Alaska or Hawaii)

Orders within the Contiguous US Only

To expedite shipping, we reserve the right to ship UPS, UPS Surepost, Fedex or USPS. If you select 3 Day or 2nd Day Service we will ship in that time frame from one of our carriers. Some smaller Sundance Parts may ship via US Postal Service.
All Carriers can experience delays due to weather conditions, sorry there is no reimbursement for weather delays which are beyond our control.

How do I calculate when my order will arrive ?

To estimate when your order will arrive please utilize this information: Do not count the day you place your order as a shipping day. Remember that orders placed after Noon (Pacific Standard Time) Monday through Friday will not ship until the next business day so you must count the next business day as your order day. UPS Shipping calculations of generally 1-6 Business Days start with Day 1 being the Business Day after your order is placed. Business Days are considered Monday through Friday since UPS does not consider Saturday or Sunday as a standard shipping day. We primarily ship from our California Warehouse and time estimation should be done from California to you.


Example of when your 3 Day Select order will arrive: If If you order 3 Day Select by Noon (PST) on Tuesday then Wednesday is day 1 for Shipping so your order should arrive to you on Friday. If you order 3 Day Select after noon on Tuesday or on Wednesday before Noon (PST) it won't arrive until the following Monday. Thursday would be Day 1 of shipping. UPS does not count Saturday or Sunday, so Day 3 would be Monday (unless there is a holiday on Monday which would make Tuesday Day 3). 

Example of when your 2nd Day Air order will arrive: If you order on Wednesday by Noon (PST) then Thursday is Day 1 and your order should arrive by end of day Friday. If you order 2nd Day Air after Noon (PST) on Wednesday or on Thursday by Noon (PST) your order will not arrive until the following Monday. Day 1 of shipping is Friday. UPS does not count Saturday and Sunday, so Day 2 would be Monday (unless there is a holiday on Monday which would make Tuesday Day 2).

Please note: that if you provide incorrect Shipping Address or if your Part is not a commonly stocked item then your order may take longer than the above estimates.  If you provide a wrong address or contact the carrier to reroute, the carrier  may assess an additional charge and  you will be responsible for any charge that is assessed. We do make every effort to stock most Sundance Parts. Holidays are not counted as Shipping Days either.

How do I get my tracking number?

Customer Information

All customer information provided to Spa And Pool Source for the purpose of ordering and correspondence is held in the strictest confidence and will not be released to any other party.