Shipping Policy

We ship select Sundance parts with FREE GROUND SHIPPING with a $4.95 handling fee on all orders. ( Contiguous U.S. only). This means that for the entire order placed (not per item), you will be charged a $4.95 handling but will not pay any Shipping Charge for Ground Shipping on Sundance Spa parts only.  If you qualify for FREE Shipping but your order contains one or more ineligible (Non-Sundance) items, you’ll be charged shipping fees for those ineligible items only but not the Sundance Items. If you are checking out through the Google System, they place the handling fee in their shipping charge area ( they do not have a handling charge area on their checkout), this is a handling fee, NOT a shipping charge.

PLEASE NOTE: If you qualify for FREE Shipping but your order contains one or more ineligible (Non-Sundance) items, (such as chemicals) you’ll be charged shipping fees for those ineligible items only but not the Sundance Items.

Orders within the Continental US Only

To expedite shipping, we reserve the right to ship UPS, Fedex or USPS. If you select 3 day or 2nd day Service we will ship in that time frame from one of our carriers. Some smaller Sundance Parts may ship via US Postal Service. If item is shipped via US Postal Service Tracking # may be unavailable. Most orders are shipped within 24 hours. You can expect to receive your order in 2-6 business days depending on your location.
Special order items or unique or low demand parts can take longer . 

How do I calculate when my order will arrive ?
To estimate when your order will arrive please utilize this information: Do not count the day you place your order as a shipping day. Remember that orders placed after Noon (Pacific Standard Time) Monday through Friday will not ship until the next business day so you must count the next business day as your order day. UPS Shipping calculations of generally 1-6 Business Days start with Day 1 being the Business Day after your order is placed. Business Days are considered Monday through Friday since UPS does not consider Saturday or Sunday as a shipping. We primarily ship from our California Warehouse and time estimation should be done from California to you.


Example of when your 3 Day Select order will arrive: If If you order 3 Day Select by Noon (PST) on Tuesday then Wednesday is day 1 for Shipping so your order should arrive to you on Friday. If you order 3 Day Select after noon on Tuesday or on Wednesday before Noon (PST) it won't arrive until the following Monday. Thursday would be Day 1 of shipping. UPS does not count Saturday or Sunday, so Day 3 would be Monday (unless there is a holiday on Monday which would make Tuesday Day 3). 

Example of when your 2nd Day Air order will arrive: If you order on Wednesday by Noon (PST) then Thursday is Day 1 and your order should arrive by end of day Friday. If you order 2nd Day Air after Noon (PST) on Wednesday or on Thursday by Noon (PST) your order will not arrive until the following Monday. Day 1 of shipping is Friday. UPS does not count Saturday and Sunday, so Day 2 would be Monday (unless there is a holiday on Monday which would make Tuesday Day 2).

Please note: that if you provide incorrect Shipping Address or if your Part is not a commonly stocked item then your order may take longer than the above estimates.  If you provide a wrong address or contact the carrier to reroute, the carrier  may assess an additional charge and  you will be responsible for any charge that is assessed. We do make every effort to stock most Sundance Parts. Holidays are not counted as Shipping Days either.

How do I get my tracking number?

Customer Information

All customer information provided to Spa And Pool Source for the purpose of ordering and correspondence is held in the strictest confidence and will not be released to any other party.