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Return Policy

We are here to take care of your issues and questions. Most issues are covered below, if you do not find an answer to your question, please contact us with any concern that you may have. To expedite answers to your questions, please visit the Contact Us Tab found on the front page. Click Here to visit our Contact Us Page
Spa and Pool Source takes great strides in packaging and shipping to you the products that you have ordered in a timely fashion. Please see our Shipping Policy concerning when you place your order and when to expect it to arrive.

Orders cannot be canceled once the order is placed.
Damaged or missing items: If your product is damaged in shipping or missing an item, please contact us within 24 hours or the first business day, so that we may expedite taking care of the damaged or missing item.

Return Policy



These are conditions for Returns:

 

Returns: If you need to return an item, you must first obtain an RMA (Return Merchandise Authorization) by Clicking on this Link or go to the contact us area on the Home Page.

Non-Returnable items: Due to the nature of the following products,
all sales are final on the following items and can only be returned for warranty exchange:
Circuit boards, spa control panels, heaters, pumps, circulation pumps, motors, contactors, switches (example: flow switches, temp or high limit sensors), transformers, time clocks,  ozones, ozone bulbs, equipment packs and ANY electrical item. These items Cannot Be Returned for a Refund but can be returned for warranty replacement. These items come with manufacturer warranties which will still apply and can be returned for warranty only.   Any cartridge filter (Pool or Spa) that is used or has been wet or shows any sign of wear and tear or has had the manufacture's wrap removed is not refundable or returnable. Chemicals cannot be returned. You must agree to the Policy upon checkout for us to ship the product to you. If you have any questions prior to ordering please contact us at: questions@spaandpoolsource.com. 

As long as your item is not listed in the Non-returnable items above, please follow the procedure below:
Returned merchandise procedure
:
              Returns: If you need to return an item, you must first obtain an RMA (Return Merchandise Authorization) by Clicking on this Link  or go to the contact us area on the Home Page.

1. We must receive your return within 30 days of purchase
2. Merchandise must be in original, saleable condition without any cosmetic or other damage.
3. You are responsible for shipping cost to you and back to us. If you received an item under the Free Ground Shipping and you are returning it, you will be charged for the original cost that we incurred to ship to you. A 10% Restocking Fee ($10.00 minimum) will be applied to all items. These cost will be deducted from any refund. Handling and shipping charges are not refundable.
4. Items to be returned to us will be handled through our RMA Department. Once the item is returned, it is evaluated and credited less any charges per the Return Policy.
5. You can contact us directly at Spa and Pool Source by emailing us at sales@spaandpoolsource.com or by filling out our RMA Request form on the website. Emails are handled as priority first, so we recommend to always communicate through our Email System. All Technical Questions and RMA Approval will be answered only through our Email system.
6. Spa and Pool Source does not express or imply any warranty, we do however try our utmost to make sure all of our customers warranty needs are handled promptly and fairly. Warranties are handled by us and submitted to manufactures per their warranty policies. You are responsible for shipment to us. We do not reimburse for any labor cost or any cost to you beyond the purchase price of the item. All items are warranteed only to customers in the USA, (USA includes Hawaii and Alaska). We do not accept returns or warranty from any item sold to or used outside of the USA.
7. If there is any question concerning warranty please email us prior to purchasing the item.
 
Additional information: Technical help is not responsible for any misinformation given by the customer. All parts that are ordered with information given to Tech Help and assisted by Tech Help is ultimately the buyers responsibility. Parts are to be ordered by the customer with the knowledge that Manufactures' can upgrade and change the part without notice. We can only go by the information given by the customer or the manufacture if it is available.
Pictures and prices on the site are representations of the products sold and may not exactly match what you receive. If there is any question, contact Spa and Pool Source prior to ordering. Prices in our industry are volatile and can occasionally change without notice to us. On the rare occurrence that this does happen, we will contact you and give you the opportunity to agree to the change in price or cancel  the order prior to shipping to you. 
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