Return Policy

We are here to take care of your issues and questions. Most issues are covered below, if you do not find an answer to your question, please contact us with any concern that you may have. To expedite answers to your questions, please visit the Contact Us Tab found on the front page. Click Here to visit our Contact Us Page

Orders cannot be canceled once the order is placed.

Return Policy

Spa and Pool Source takes great strides in packaging and shipping to you the products that you have ordered in a timely fashion. Please see our Shipping Policy concerning when you place your order and when to expect it to arrive.

These are conditions for Returns:

Damaged or missing items: If your product is damaged in shipping or missing an item, please contact us within 24 hours or the first business day, so that we may expedite taking care of the damaged or missing item.

Returns: If you need to return an item, you must first obtain an RMA (Return Merchandise Authorization) by Clicking on this Link or go to the contact us area on the front page

Non-Returnable items: Due to the nature of the following products, all sales are final on the following items: Spa equipment packs, heaters and any electrical items (example: circuit boards, spa control panels, contactors, switches, transformers, pumps and motors) and cannot be returned for a refund. These items come with manufacturer warranties which will still apply and can be returned for warranty only. Any cartridge filter (Pool or Spa) that is used or has been wet or shows any sign of wear and tear or has had the manufacture’s wrap removed is not refundable or returnable. Chemicals cannot be returned.

1. We must receive your return within 30 days of purchase

2. Merchandise must be in original, saleable condition without any cosmetic or other damage.
3. You are responsible for shipping cost to you and back to us. If you received an item under the Free Ground Shipping and you are returning it, you will be charged for the original cost that we incurred to ship to you. A 10% Restocking Fee ($10.00 minimum) will be applied to all items. These cost will be deducted from any refund. Handling and shipping charges are not refundable.
4. Defective items returned to us will be handled through our warranty department. Spa and Pool Source does not express or imply any warranty, we do however try our utmost to make sure all of our customers warranty needs are handled promptly and fairly. Warranties are handled by us and submitted to manufactures per their warranty policies. You are responsible for shipment to us.
5. You can contact us directly at Spa and Pool Source by emailing us at sales@spaandpoolsource.com .or by calling 1-916-782-0880 between 9:00 a.m. and 12:00 (Noon) Pacific Standard Time, Monday through Friday. Emails are handled as priority first, so we recommend to always communicate through our Email System. All technical questions will be answered only through our Email system.

 

Additional information: Technical help is not responsible for any misinformation given by the customer. All parts that are ordered with information given to Tech Help and assisted by Tech Help is ultimately the buyers responsibility. Parts are to be ordered by the customer with the knowledge that Manufactures' can upgrade and change the part without notice. We can only go on the information given by the customer or the manufacture if it is available.

Pictures and prices on the site are representations of the products sold and may not exactly match what you receive. If there is any question, contact Spa and Pool Source prior to ordering. Prices in our industry are volatile and can occasionally change without notice to us. On the rare occurrence that this does happen, we will contact you and give you the opportunity to agree to the change in price or cancel  the order prior to shipping to you.